Shipping, Packaging and GST
Free shipping for orders over $220.
Australian orders are shipped free of charge for orders above $220 otherwise a $10.50 delivery fee is charged.
We use Australia Post Express service for all orders patient and wholesale.
In Sydney metropolitan we use Go Logistics for wholesale orders only, patient orders are shipped by Australia Post Express.
Australia Post Express typically delivery from 24 hours to 3 days depending on your proximity to Sydney.
We will dispatch within 24 hours of receipt of orders Monday to Thursday excluding public holidays.
We hold all orders of probiotics until the following Monday unless Sydney Metro wholesale, we do this to avoid probiotics unnecessarily being held in transportation depots over the weekend.
For phone orders contact toll free 1300 852 775.
Shipped in insulated container with thermal gel pack.
For single bottle orders of probiotics, we ship within a fit for purpose foil insulated bubble-wrapped post pack with frozen therma gel to protect against extreme heat.
On arrival to your premise or residence the pack and bottle will be at ambient temperature, our stability data shows that the probiotics have not deteriorated and are shelf stable for up to one month.
If left on the shelf our probiotics will deteriorate over time so we suggest that you place them in the refrigerator upon receipt.
If the probiotics are kept refrigerated they will meet the colon forming unit (CFU) count on the label up to the expiry date on the label.
All probiotic orders for quantities greater than 2 bottles we ship within a thick walled medipack EPS shipper with 500ml frozen gel packs included.
All ambient products are packaged in either bubble-wrapped insultated post packs or cardboard cartons depending on quantities.
All prices inclusive of GST and in Australian dollars.
Tax and Duties
All orders are displayed, calculated and invoiced in Australian dollars.
All retail prices are displayed inclusive of GST.
All wholesale prices are displayed inclusive of GST.
All Australian orders attract a GST of 10% calculated on product and shipping.