Shipping, Taxes and Duties

We offer different shipping services based on patient, wholesaler and location

Domestic Standard

Domestic Express

International

Tax and Duties Australian Orders

All Australian orders are displayed, calculated and invoiced in Australian dollars.

All retail prices are displayed inclusive of GST.

All Australian orders attract a GST of 10% calculated on product and shipping.

Shipping within Australia

Patients

All patient orders are sent AusPost Express Australia wide. Flat rate AusPost Express 1-3 days: $10.00 (incl. GST) for orders under $200 AUD including GST. We use AusPost Express exclusively to ensure we can track your purchase to your residence in a timely manner.

Free shipping AusPost Express 1-3 days for all patient orders over $200 AUD including GST. Remote regional areas will take longer than 3 days, sometimes up to a week.

For international patients/customer we do not offer free shipping due to the cost even for higher value purchases. Both a Standard and Express rate are available and displayed in the below table following the Australian tables.

Wholesalers

Our shipping charges are determined by courier service (standard versus express), your geographical location, value and gross weight of the order. Free shipping does apply to Australian wholesale customers and is determined by order value, orders over $200 AUD inc. gst are shipped free via Standard Post where available (in some states and regional areas we do not ship standard post due to poor carrier service in the past); we subsidise AusPost Express/Go Logistics Express orders over $200 AUD however fees still apply; orders over $400 AUD inclusive of gst are shipped free via Express (this maybe AusPost Express, TNT or Go Logistics depending on your location).

We do not offer free shipping to our international wholesale customers due to cost. Both a Standard and Express rate are available and displayed in the below table following the Australian tables.

New South Wales

Sydney

CourierOrder Under $200 AUD inc. GSTOver $200 AUD inc GSTOver $400 AUD inc GST
Fastways (2-3 days)$6.80 (incl. GST) – not available for refrigerated probioticsFree – not available for refrigerated probioticsn/a
AusPost Express (1-2 days)$7.07 inc GST if under 500g
$8.60 inc GST over 500g than $0.64 per additional kilogram
$4.00 inc GST if under 500g
$4.64 inc GST over 500g than $0.64 per additional kilogram
n/a
Go Logistics within (24 hours)$11.54 (incl. GST)$4.00 (incl. GST)Free

Central Coast and Wollongong

CourierOrder Under $400 AUD inc. GSTOver $400 AUD inc GST
AusPost Express (1-2 days)$7.07 inc GST if under 1kg
$10.18 inc GST over 1kg than $0.28 per additional kilogram
Free
Go Logistics within (24 hours)$15.00 (incl. GST)Free

Regional NSW inc. Newcastle

CourierOrder Under $200 AUD inc. GSTOver $200 AUD inc GSTOver $400 AUD inc GST
Standard Post (5-7 days)$7.15 (incl. GST)Free – not available for refrigerated probioticsn/a
AusPost Express (1-2 days)$7.98 inc GST if under 500g
$11.13 inc GST over 500g than $0.64 per additional kilogram
$4.95 inc GST less than 500g
$5.60 inc GST over 500g than $0.64 per additional kilogram
Free

ACT

CourierOrder Under $200 AUD inc. GSTOver $200 AUD inc GSTOver $400 AUD inc GST
Standard Post (5-7 days)$7.15 incl. GSTFree – not available for refrigerated probiotics n/a
AusPost Express (1-2 days)$8.34 incl GST if under 500g
$12.80 inc GST over 500g than $0.64 per additional kilogram
Weight based $5.50 less than 500g otherwise
$12.80 over 500g plus additional $0.64 per 1kg
Free

Queensland

South Queensland

CourierOrder Under $200 AUD inc. GSTOver $200 AUD inc GSTOver $400 AUD inc GST
Fastways (4-5 days)$12.58 incl GSTFreen/a
AusPost Express (2-3 days)$7.52 inc GST if under 500g
$15.45 inc GST over 500g than $4 per additional kilogram
$4.95 inc GST if under 500g
$7.70 inc GST over 500g than $4 per additional kilogram
Free

North Queensland

CourierOrder Under $200 AUD inc. GSTOver $200 AUD inc GSTOver $400 AUD inc GST
Fastways (6-7 days)$13.32 incl GSTFreen/a
AusPost Express (4 days)$9.10 inc GST if under 500g
$24.32 inc GST over 500g than $4 per additional kilogram
$6.60 inc GST if under 500g
$12.00 inc GST over 500g than $4 per additional kilogram
Free

Victoria

Melbourne Metro

CourierOrder Under $200 AUD inc. GSTOver $200 AUD inc GSTOver $400 AUD inc GST
Fastways (4-5 days)$12.58 incl GSTFreen/a
AusPost Express (1-2 days)$8.31 inc GST if under 500g
$14.86 inc GST over 500g than $4 per additional kilogram
$4.95 inc GST if under 500g
$7.70 inc GST over 500g than $4 per additional kilogram
Free

Regional Victoria

CourierOrder Under $200 AUD inc. GSTOver $200 AUD inc GSTOver $400 AUD inc GST
Fastways (4-5 days)$12.58 incl GSTFreen/a
AusPost Express (1-2 days)$8.31 inc GST if under 500g
$14.86 inc GST over 500g than $4 per additional kilogram
$4.95 inc GST if under 500g
$7.70 inc GST over 500g than $4 per additional kilogram
Free

Western Australia

CourierOrder Under $200 AUD inc. GSTOver $200 AUD inc GSTOver $400 AUD inc GST
AusPost Express (1-2 days)$8.65 inc GST if under 500g
$14.86 inc GST over 500g than $4 per additional kilogram
$4.95 inc GST if under 500g
$7.70 inc GST over 500g than $4 per additional kilogram
Free

Shipping Internationally

We do not charge taxes, local customs & excise duties, these local taxes are the responsibility of the customer.

Prices below are in Australian currency however when you have registered prices are in CAD, HKD, or USD depending upon your shipping address. Shipping charges are weight based.

North America

CourierWeight Based Calculation (no taxes charged) estimates in Australian $ (AUD)
Track Express (7-10 days)$24 AUD under 1kg plus $4 AUD for every 250g over 1kg upto 5kg

Hong Kong

CourierWeight Based Calculation (no taxes charged) estimates in Australian $ (AUD)
Track Express (3-5 days)$18 AUD under 1kg plus $3.50 AUD for every 250g over 1kg upto 5kg